computers hate me :(

[Muishi]

Hey
I was trying to upload a new picture onto my profile as my avatar. The trouble is it wouldn't let me. It said that the image was too large and/or it wasn't an avatar picture(?). So I shrunk it...still didn't work. Then I tried uploading my old image and it wouldn't let me do that either. In the end, after 20 minutes of swearing at the screen and trying different tactics I just gave up, hence why my avatar is now of an angry face
If anyone has any ideas about why it won't let me do it, please, please let me know.
Thanks
by the way, I have checked the support page and there was nothing. zilch. Maybe it could be to do with the new site, I don't know.

[Sulphur]

Exactly what type of file was it? (.png, .bmp, .jpeg, etc) Certain file types tend to take up loads of space, so that *might* be the problem. If it's .bmp or something else try changing it to a .jpeg with GIMP or Photoshop or something.

[Muishi]

no it wouldn't be that because I use facebook and photobucket so I always change the file type to a .jpeg anyway (i did check as well). *scratches head* I also did do the old log in, log out technique but it didn't work it's starting to get on my nerves now o_o but thanks for trying anyway

[Harlan]

Some forums get picky about how the avatar has to be exactly this many pixels by this exact number. DA, for example, got mad at me a while ago for this exact thing. Maybe it's that kind of thing?

[Greek]

I had the same problem, apparently the forum wants the picture down to a size of 100X100. It's pretty small size for a picture but that's what finally worked for me.

[copb.phoenix]

*laughs and puts on his post-Beta knowledge hat*

Due to a stunt wherein my avvy was turned into a wallpaper sized image in the Beta, the following restrictions are imposed on both linked and non-linked images:

1. Only valid image formats are accepted. (.png, .bmp, .gif, etc.)

2. The image must not exceed 125 pixels by 125 pixels in size.


I think that, since then, Natasha has placed some restrictions on avatars involving load times. Here's that tidbit:

...
Disabled offsite-linked avatars.  This doesn't really affect the performance of FT itself, but it does affect page loading times and create the illusion of poor performance.
...

So, let's recap:

Your avatar must be no more than 125x125 in size. It must end with a valid extension. And it must either be uploaded or otherwise local to FT.

Con permisso, can I please see the image you're trying with so I can help you better?

[Meadow Whisper (Natasha)]

Actually, Phoenix is mistaken, the forum will resize avatar images uploaded to it, as long as it's not ridiculously huge.  What are the exact dimensions of the image you're trying to upload?

[copb.phoenix]

@Natasha: IT LIVES! HOLY CRAP!... And it choked on the original of Chero's, which was a 500x500 .jpg when I first tried to upload it. (My current avatar.)

I'mma start ducking out of these questions now. It's nice seeing you.

[Hale Laocon]

For those with avatar problems please hold on for a while, Natasha'll be back to troubleshoot the issues later today :V

[Meadow Whisper (Natasha)]

This issue has been fixed, it was a permissions problem with the avatar upload directory.  Sorry about that; I've added it to my "deployment checklist" for SMF because I always manage to overlook it.  Images of any size (within reason) should now be usable as avatars.

[Muishi]

Thanks a lot for your help Much appreciated